We get it — online shopping can be tough when you can’t touch and test what you’re buying.
We are so confident that you’ll love your new Bells of Steel gear that we’re willing to put our money where our mouth is and provide a refund if you don’t love our Bells of Steel brand products within 30 days from the day that you receive your products.
Please pack your items securely in their original boxes, and we’ll send you a shipping label. Then, please drop them off at your closest freight or package carrier.
Once the goods are received, we’ll refund you.
The return process:
- Contact us first to get a return shipping label and return merchandise authorization.
- Please print out your RMA, and attach it to one of the packages used for your return, along with your return label. If you purchased it in person at our Toronto/Calgary location, please return it to that location to process the return rather than shipping it back.
- Your return must be sent within 30 days, or the shipping label will be voided, and the return will be closed.
- All returns need to be brought to your local carrier’s location. If you cannot bring it to the local carrier and need us to arrange a pick-up, there is a $20 fee. We will do our best to arrange the time and date for the courier to pick up, but ultimately, the carrier decides and may not be able to accommodate your schedule.
- The return shipping cost will be deducted from your refund amount, and there is a 15% restocking fee for products that are not returned in their original packaging or that are returned missing parts such as hardware. Restocking or nonrefundable shipping fees to be deducted from your final refund will be confirmed with you before we authorize the return.
Products that are used or damaged may be denied a refund. - Once received and inspected at our warehouse, please allow 5-7 business days for your return and refund to be processed. Once processed, we’ll initiate a refund to the form of payment used on the original order, which may take 5-7 days to appear on your card.
Cancellations and alterations:
If you need to cancel or edit your order, please email us at support@bellsofsteel.us immediately with “CANCEL” in the subject line.
Bells of Steel will do our best to accommodate your request; however, we average 1-2 business days for order dispatch. Please note that once the order begins the fulfillment process, we can no longer accommodate a cancellation, and the order will need to go through the return process.
If you need to alter the shipping address, delay the shipment, or make other special requests after the shipment has left our warehouse, we will do our best to accommodate you. However, fees may apply from our carriers, which will be passed on to you.
APPAREL/SUPPORT WEAR SIZING RETURNS
Returns:
If you have any issue with the sizing of our apparel and support wear, such as belts, knee sleeves, wrist wraps, and elbow sleeves, you may return the product within 30 days of receipt for an exchange of a different size.
All exchanges require you to contact us first to get an exchange authorization. Exchanged apparel items will be free of return shipping and re-shipping charges on valid purchases from Bells of Steel.
All returned items must be unused, not worn, and in their original condition with their original packaging (including tags).
