Shipping Policy

Bells of Steel Shipping Policy

Covid-19 Shipping Update

Due to the impact of COVID-19, our carriers have suspended their service guarantees in their shipping, which can result in delays in delivery. We thank our customers during this time for their patience and support as we are constantly working on improving the customer experience.

1 Business Day Order Processing

Applies to most parcel orders placed on the website before 10 am EST Monday through Friday. Applies to parcel orders shipping within America only. Excludes freight orders, though freight orders are often shipped within this time. Please note, Bells of Steel cannot be responsible for delays due to weather, power outages, or any other acts of nature beyond our control.

Hold Order Requests

At your request, we will hold your order up to a maximum of two weeks from the day it is placed.

This means that your order will be marked as “paused” in our fulfillment system and will not resume processing until the day before you want it shipped. Requests for holding orders for more than 14 calendar days will not be accommodated.

Please note that while your order’s fulfillment is paused, item(s) can continue to sell out. If you do not want to risk your item(s) going out of stock, we encourage you to not request that your order be placed on hold.

Lost Shipping

If your order is lost in transit, Bells of Steel will work with the carrier to find it and send it to you before sending a new replacement. If after 14 business days we are unable to find your order, we will ship another at no extra charge or refund you in full.